Booking Terms and Conditions
These Booking Terms and Conditions shall apply to the fullest extent permitted by applicable law and is subject to the provisions of any applicable legislation, including consumer protection legislation, that cannot be excluded by contract. Each clause and provision contained herein is severable. If any portion of these Booking Terms and Conditions shall be determined to be invalid or otherwise unenforceable or without effect, then only such portion shall be deemed severed from the Booking Terms and Conditions and all remaining portions shall remain in full force and effect to the fullest extent permitted by applicable law.
These Booking Terms and Conditions shall be interpreted, construed and governed by the laws of Singapore. All claims, disputes and matters whatsoever arising under, arising out of, or relating to these Booking Terms and Conditions (including, without limitation, booking via www.disneycruise.com, call centers and/or through travel agencies) shall be referred to and resolved in the manner provided for herein and in the Cruise Contract. All transactions with Disney Cruise Line related to this booking are and/or shall be deemed to be consummated entirely within Singapore to the exclusion of all other countries and territories.
Your ticket is the Cruise Contract, available at https://disneycruise.disney.go.com/contracts-terms-safety/cruise-contract/singapore/.
All Guests are required to read and accept these Booking Terms and Conditions and the Cruise Contract before booking (including, without limitation, booking via www.disneycruise.com, call centers and/or through travel services companies). Carefully read these Booking Terms and Conditions and the Cruise Contract, as they contain important terms and conditions that govern your reservation and cruise vacation and affect your legal rights.
The parties select English as the official/prevailing language for the Booking Terms and Conditions and the Cruise Contract, including any and all transactions and documents related thereto.
By booking a Disney Cruise Line reservation, you represent and warrant that all persons on the reservation have reviewed and accepted the Booking Terms and Conditions and the Cruise Contract. In the event of conflict between the Cruise Contract, these Booking Terms and Conditions, and the oral or written representations of any Disney Cruise Line representative or third party travel agent, the Cruise Contract shall control.
Cancellation and payment policies for group travel booked through a travel agency may vary. Please contact your travel agent for specifics.
The forms needed for your cruise can be completed online by registering and logging into www.disneycruise.com and selecting “My Disney Cruise.”
Minors under the age of 18 not traveling with a parent or legal guardian must be accompanied by an adult 21 years of age or older in the same stateroom. The parent or guardian of any minor not traveling with a parent or guardian must appoint an adult to have custody and control over the minor and to contract on their behalf in connection with the Disney Cruise Line vacation. DCL requires a minor authorization form to be completed for each child traveling without a parent or legal guardian. The parent or legal guardian must complete the form, naming each child it applies to, and it must be presented by the authorized adult at checkin at the port terminal. The form can be obtained during Online Check-in by visiting the My Reservations Dashboard at www.disneycruise.com/plan.
COVID-19 AND OTHER COMMUNICABLE OR INFECTIOUS DISEASES
By booking a reservation, you and all persons on the reservation agree, understand, and acknowledge, that an inherent risk of exposure to the disease COVID-19 (as defined by the World Health Organization and any strains, variants, or mutations thereof) and SARS-CoV-2 (the virus that can cause COVID-19) (collectively, “COVID-19”) and any other communicable or infectious disease, exists in any public place where people are present, including a cruise ship. No precautions can eliminate the risk of exposure to COVID-19, and the risk of exposure applies to everyone. According to public health authorities, older adults (people 65 years and older) and people of any age who have underlying medical conditions are at higher risk for severe illness and death from COVID-19. You and all persons on the reservation acknowledge that the risk of exposure to COVID-19 and any other communicable or infectious disease includes the risk of exposing others that you and/or any of them may encounter, even if you or they are not experiencing or displaying any symptoms of illness.
You and all persons on the reservation acknowledge and agree to voluntarily assume any and all risks in any way related to exposure to COVID-19 and any other communicable or infectious disease, including illness, injury, or death of yourself or others.
Guests are responsible for confirming and understanding any health and safety requirements and protocols that may be applicable and ensuring compliance with all health and safety protocols in effect on the cruise ship and all ports and destinations during their vacation. Requirements and protocols are subject to change without notice. Review the Cruise Contract for additional details.
CRUISE HEALTH CONSIDERATIONS
By boarding the Disney Cruise Line cruise ship, Guests represent themselves as physically and otherwise fit to travel. If you have a medical condition which requires you to take prescription medication or may require you to obtain medical care during the course of your cruise vacation, please consult with your personal physician prior to traveling. For your convenience, a physician and nurse are on call 24 hours a day to provide basic medical services. The physician and nurse will charge their prevailing fees for services provided at your request.
ITINERARY AND OFFERINGS
Itineraries, ports of call and offerings may change at any time without notice due to unexpected or unplanned circumstances or operational needs. Certain onboard venues, experiences and other offerings may be modified or unavailable, may have limited capacity and may be subject to limited availability, advance reservations or closure.
Retail establishments and other facilities in ports of call may be closed, restricted or have limited availability especially during certain holiday periods.
PRICES
All prices are in U.S. Dollars (USD). All Disney Cruise Line charges are made in U.S. Dollars only. Estimates displayed/shared in local currency are for convenience only and are based on the exchange rate provided by private vendors who use multiple market sources to calculate them. The credit card statement will reflect a charge based on the exchange rate applied by the credit card company/bank (which charge may differ from an estimate presented) and will also include additional applicable taxes and other charges or fees imposed by the credit card company/bank, if any. Disney Cruise Line is not associated with these additional charges and will not be held liable for such, including those relating to varying exchange rates and card issuer fees. Any questions about additional charges or the exchange rate applied to a booking should be directed to the Guest’s credit card company/bank.
DEPOSIT/PAYMENT INFORMATION
A deposit is required to confirm a reservation. Deposit amount will be determined at time of booking. Reservations are subject to cancellation if full deposit is not received within the period specified at time of booking. Final payment shall be made through a valid credit card acceptable to Disney Cruise Line and must be received on the date determined at the time of booking. Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of reservations.
TERMS SUBJECT TO CHANGE
The purchase is not consummated and tickets are not issued until receipt of timely final payment; until timely final payment is received, and to the extent permitted under applicable laws, Disney Cruise Line reserves the right to change all prices and other terms and conditions which appear in this website/brochure without prior notice. Changes to prices or other terms will not affect bookings with timely final payment, except where the increase results from increases in Taxes, Fees and Port Expenses, as applicable.
CANCELLATIONS/REFUNDS
Changes to the vacation commencement date or changes of Guest names may be considered cancellations. For cancellations, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded. No refunds will be made in the event of interruption or cancellation by the Guest after the vacation commencement date. All appropriate refunds will be made directly to the credit card account(s) used by the Guest to pay for the reservation or, if the Guest used a third party travel agent to make payment on the reservation, such refunds will be made through the Guest’s third party travel agent. Disney Cruise Line is not responsible for the receipt of refund monies by Guests from their third party travel agent. Certain travel agencies may withhold an agency cancellation fee in accordance with the terms and conditions of your contract with them. Disney Cruise Line reserves the right to restrict any changes to a reservation. All changes are subject to availability. Please note that changes made to overall party size may result in a change to the rate.
Refunds, credits and cancellation fees issued or assessed by Disney Cruise Line will be in U.S. Dollars (USD). The credit card company will proceed with the conversion of the U.S. Dollar amount to local currency, which will be calculated according to the exchange rate applied by the Guest’s credit card company/bank.
If a reservation is cancelled or delayed by more than three calendar days by Disney Cruise Line prior to commencement of the cruise, Disney Cruise Line shall have no responsibility beyond the refund of monies paid related to the cruise that was cancelled or delayed by Disney Cruise Line without offset for cancellation fees imposed by Disney Cruise Line. If Disney Cruise Line cancels your cruise or delays your cruise for more than three calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise, you may request a refund or a cruise credit by emailing Disney Cruise Line at [email protected]. Requests must be made within 90 days of the original scheduled sail date and must include a copy of the cruise confirmation, proof and amount of payment, and cancellation or delay notice. All documentation should clearly display the cruise ship name and scheduled date of sailing.
Disney Cruise Line and the Guest agree to waive any provisions, procedures and operation of any applicable law to the extent that a court order is required for the termination or cancellation of a reservation.
The below fees shall apply unless otherwise prohibited by applicable law and then the maximum fee allowed by law shall apply.
CRUISE CANCELLATION FEES
CATEGORIES WITH RESTRICTIONS: Reservations for Inside, Outside or Verandah Categories with Restrictions are NONREFUNDABLE and NONTRANSFERABLE. A 100% cruise cancellation fee applies from time of payment.
ALL OTHER CATEGORIES: Cancellation fees for all other categories are as set forth below.
Cruises 1 to 5 Nights (Excluding Suites and Concierge Staterooms)
Days Prior to Vacation Commencement Date Fee Amount
90 days or more No Fee
89-45 days Deposit per Guest
44-30 days 50% of vacation price per Guest
29-15 days 75% of vacation price per Guest
14 days or less 100% of vacation price per Guest
Cruises of 6 Nights or More (Excluding Suites and Concierge Staterooms)
Days Prior to Vacation Commencement Date Fee Amount
120 days or more No Fee
119-56 days Deposit per Guest
55-30 days 50% of vacation price per Guest
29-15 days 75% of vacation price per Guest
14 days or less 100% of vacation price per Guest
Cruises 1 to 5 Nights (Suite and Concierge Staterooms)
Days Prior to Vacation Commencement Date Fee Amount
45 days or more Deposit per Guest
44-30 days 50% of vacation price per Guest
29-15 days 75% of vacation price per Guest
14 days or less 100% of vacation price per Guest
Cruises 6 Nights or More (Suite and Concierge Staterooms)
Days Prior to Vacation Commencement Date Fee Amount
56 days or more Deposit per Guest
55-30 days 50% of vacation price per Guest
29-15 days 75% of vacation price per Guest
14 days or less 100% of vacation price per Guest
AIR CHANGE/CANCELLATION FEES
If air transportation is purchased as part of the package, Guest will be responsible for applicable change or cancellation fees assessed by an airline and/or by Disney Cruise Line. Disney Cruise Line air change and cancellation fees are below. Additional airline change or cancellation fees are subject to the airline’s terms and conditions. Cancellation of your cruise booking for any reason will result in the cancellation of any air travel associated with the cruise, in which case, any applicable cancellation or other fees will be applied. No changes are permitted and airline ticket has no value if Guest has not cancelled the ticketed flight reservation prior to ticketed departure time. Changes include, but are not limited to: change of departure or arrival city, change of flight times, cancellation/removal of air, change of date, and name change/correction.
Flexible Fare Bookings
If a flexible fare is booked, air tickets are paid with your final cruise payment. Changes and cancellations can be made and are subject to the following Disney Cruise Line air cancellation fees based on the timing of the change or cancellation.
For itineraries with all flights within the United States, Canada, Puerto Rico and the US Virgin Islands:
Days Prior to Vacation Commencement Date Fee Amount (USD)
56 days or more No Fee
55 to 30 days $200 per Guest
29 days or less $300 per Guest
For itineraries with any flights outside of the United States, Canada, Puerto Rico and the US Virgin Islands:
Days Prior to Vacation Commencement Date Fee Amount (USD)
120 days or more No Fee
119 to 56 days $300 per Guest
55 days or less $500 per Guest
Restricted Fare Bookings
If a restricted fare is booked, air tickets must be paid in full at the time of booking at which time they are non-refundable and non-transferable. Any changes will result in a cancellation of the air booking.
HOTEL CANCELLATION FEES
If a hotel stay is reserved as part of the package, Guest will be responsible for applicable change or cancellation fees assessed by Disney Cruise Line. Disney Cruise Line hotel cancellation fees are below. Cancellation of your cruise booking for any reason will result in the cancellation of any hotel stays associated with the cruise, in which case, any applicable cancellation or other fees will be applied.
Walt Disney World Resort hotels
For hotel stays in calendar year 2024, a cancellation fee equal to one night’s stay will be assessed if the cancellation is made 4 days or less prior to the hotel check-in date.
For hotel stays in calendar year 2025 or after, a cancellation fee equal to one night’s stay will be assessed for cancellations made 7 days or less prior to the hotel check-in date.
Aulani, a Disney Resort & Spa
A cancellation fee equal to one night’s stay will be assessed for cancellations made 4 days or less prior to the hotel check-in date.
All Other Hotels
A cancellation fee in the amount of the total hotel cost for all nights reserved will be assessed by Disney Cruise Line if the reservation is cancelled: (a) 4 days or less prior to the hotel check-in date for hotels located in Orlando; or (b) 14 days or less prior to the hotel check-in date for all other hotels.
GROUND TRANSFER CANCELLATION FEES
A cancellation fee in the amount of the total cost of Ground Transfers will be assessed if Ground Transfers are cancelled 7 days or less prior to arrival date.
SERVICE FEES
Changes to a reservation may result in a per Guest service fee. Please consult your travel agent or Disney Cruise Line for further details.
VACATION FARE
Cruise fares include shipboard accommodations on a per-Guest basis, and all meals (excluding specialty dining) and entertainment as provided on board the ship.
The cruise portion of the fare does not include airfare, ground or baggage transfers, fuel supplements, shore excursions, sightseeing or meals ashore in the ports of call, optional gratuities, alcoholic beverages, bottled water, laundry or valet services, or any other items not specifically included.
The optional gratuity for your assigned cruise stateroom and dining hosts will be automatically added to the onboard cruise folio on embarkation day. Guests may request to adjust or remove this optional gratuity before the end of their cruise. Simply call or visit the cruise ship’s Guest Services Desk while you are onboard, any time prior to disembarking at the end of the cruise. If available on your vessel, you can use the Disney Cruise Line Navigator mobile application (the “Mobile App”) to review your onboard cruise folio during your cruise. More information on optional gratuities can be found at https://disneycruise.disney.go.com/faq/onboard-services/gratuities. For parties staying at a Walt Disney World Resort hotel and reserving a shipboard suite for more than 5 Guests, an additional Walt Disney World Resort hotel room will be required at additional cost. The Walt Disney World Resort portion of the fare does not include meals, beverages or any other item of a personal nature.
STATEROOM OCCUPANCY
Stateroom occupancy on board the ships is limited to the number of berths in that stateroom. Disney Cruise Line reserves the right to limit the number of berths and single staterooms sold.
Single-occupancy fares are 200% of the double-occupancy package price.
GROUND TRANSFER INFORMATION
Subject to availability, Guests who purchase flights through the Disney Cruise Line Air Program or who make their own air arrangements may purchase ground and baggage transfers from Disney Cruise Line, which include transportation between the port of embarkation and the airport closest to the port of embarkation. Visit https://disneycruise.disney.go.com/guest-services/ground-transportation/ for information on ground and baggage transfers. Please note that those Guests who do not purchase ground transfers from Disney Cruise Line are responsible for all ground and baggage transportation to and from the airport, the port of embarkation and their hotel, if applicable. We recommend that you allow a minimum of 4 hours at the beginning and end of your cruise for travel time, customs clearances and security checks at the port of embarkation and the airport.
TRAVEL AGENTS
Travel agencies are not owned or operated by Disney Cruise Line and act solely as the Guest's agent in arranging vacations.
Travel agencies are not authorized to create any obligation or responsibility on Disney Cruise Line's behalf or in Disney Cruise Line's name or authorized to bind Disney Cruise Line in any manner or make any representation, warranty, covenant, agreement or commitment on Disney Cruise Line’s behalf, or accept payment for Disney Cruise Line or take any other action on Disney Cruise Line‘s behalf. The relationship between Disney Cruise Line and travel agencies is that of independent contractor. For the avoidance of doubt, Disney Cruise Line does not give travel agencies express or implied consent to carry out a mandate, nor express or implied authority to act on behalf of Disney Cruise Line, and travel agencies are not agents of Disney Cruise Line.
Disney Cruise Line shall not be held responsible or bound by any statement or representation made by such travel agencies, and hereby expressly disclaims any liability, whether in contract, tort or any other cause of action, for any personal injury, illness, emotional distress, mental suffering, psychological injury, damage, loss, delay, irregularity or inconvenience that may be caused to any person or property, whether directly or indirectly, as a result of an act or omission of the travel agencies.
Guest shall remain liable at all times to Disney Cruise Line for the price of the vacation. Guest understands and agrees that receipt of the Cruise Contract or any other information or notices by Guest’s travel agent or sales agent shall be deemed receipt by the Guest as of the date of receipt by the agent. Guest acknowledges that Disney Cruise Line is not responsible for the financial condition or integrity of any travel agent or sales agent.
REFUSAL OF PASSAGE
Disney Cruise Line may refuse passage or transport or may debark at any port any Guest who may be suffering from a contagious or infectious disease (including but not limited to COVID-19), ill health or whose presence in the opinion of the Master may be detrimental to the comfort or safety of other Guests or the crew, or who, in the Master's opinion, might be excluded from landing at destination by immigration or other governmental authorities. In such cases, the Guest shall not be entitled to any refund of fare or compensation whatsoever. Disney Cruise Line reserves the right to refuse passage to Guests with criminal backgrounds.
Women who have entered their 24th week of pregnancy as of their embarkation date or who will enter their 24th week of pregnancy during the cruise will be refused passage due to safety concerns. Neither a physician's medical statement nor a waiver of liability will be accepted. In addition, Disney Cruise Line cannot be held responsible or liable for any complications relating to pregnancy at any stage. The minimum age to sail aboard Disney Cruise Line ships is 6 months of age on most itineraries, and the minimum age for Transatlantic, Hawaii, and Panama Canal itineraries is 1 year of age.
PETS/SERVICE ANIMALS
No animals are allowed on board the ships except for service animals. Disney Cruise Line must be notified at least 72 hours prior to sailing if a service animal is to be brought on board the ship. Many ports of call have strict entry requirements for animals, and you must ensure that your service animal complies with all requirements of each destination. Disney Cruise Line is not responsible for your inability to visit a port of call due to your failure to comply with any such entry requirements.
PASSPORTS/VISAS AND ENTRY REQUIREMENTS
All Guests must have valid government issued citizenship documentation in order to sail, which may include valid original passports and/or necessary visas. Those without proper citizenship documentation will be denied embarkation. Disney Cruise Line strongly encourages Guests of all ages to have a valid passport for all cruises.
Guests are solely responsible for checking and meeting the entry and documentation requirements of each country and port of call on their itinerary, including, but not limited to, valid visas and passports.
ONBOARD POLICIES
Guests must comply with all onboard policies, which are subject to change at any time, without notice. Visit www.disneycruise.com for the latest information
Alcohol Policy
For round-trip cruises from Sydney, Melbourne, Auckland, Brisbane and Singapore, Guests 18 years and older may bring two bottles of unopened wine or champagne (no larger than 750ml) or six beers (no larger than 12oz) at the beginning of the voyage and at each port-of-call. For all other cruises, Guests must be 21 years and older.
All wine/champagne and beer brought onboard must be hand carried through the security process. Any alcohol packed in checked luggage will be removed and not returned, and no compensation will be offered. Guests are not allowed to bring liquors or spirits (including powdered alcohol) onboard at the start of the cruise. Any liquors or spirits purchased in ports of call will be stored until the end of the cruise. Guest must retrieve any stored alcohol at the end of the cruise. Items not retrieved at end of the cruise will be discarded and no compensation will be offered.
Valuables and Weapons or Other Dangerous/Illegal Articles
Guests should retain valuables such as cash, negotiable securities or other financial instruments, gold, silverware, jewelry, ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables in their personal control. Disney Cruise Line provides an in-room safe for Guest convenience; storage of items in the in-room safe shall not be deemed to have been deposited with the Master or other designated representative. Dangerous or illegal articles such as weapons, explosives, liquid oxygen, combustible substances or nonprescription controlled substances may not be brought to Walt Disney World® Resort or taken aboard the ship. Any such items shall be surrendered to the Master of the ship at embarkation, and may be disposed of at the sole discretion of the Master.
Prohibited Activities
No unauthorized commercial activity or solicitation of goods and services of any kind is allowed. Photography, videotaping or recording of any kind for commercial purposes is prohibited unless authorized by Disney Cruise Line in advance. Guests may not hang, attach or otherwise display any flag, banner or sign from any part of the ship, including stateroom verandahs.
Smoking/Nonsmoking Policy
For the comfort and enjoyment of our Guests, Disney Cruise Line ships have been primarily designated as non-smoking ships. To provide an onboard atmosphere that also satisfies smokers, portions of open-air decks on each ship are designated as smoking areas. Smoking is prohibited in all other areas, including Guest staterooms and private verandahs. Guests who are found smoking in their staterooms or on their verandahs will be charged USD $250, which will be added to their folio. All Guests must observe the nonsmoking areas and refrain from smoking pipes and/or cigars in any of the public areas. These requests are to provide a comfortable shipboard living atmosphere for everyone.
Perishables
Coolers are not permitted except if needed for medications, baby food or items related to dietary constraints. Coolers containing personal items (e.g., soda or snacks) may NOT be brought on board. Homemade, pre-cooked or other perishable items plus any open snack containers will not be allowed to be brought on board. We regret that we are unable to provide food preparation, refrigeration or storage on board for personal food or beverage items.
Infant Pool Policy
For the health and safety of our Guests, parents must observe U.S. Public Health Service and/or other applicable public health authority requirements by allowing only children who are toilet trained to enter shipboard pools and spas. Diapers and swim diapers are not allowed. However, young children who are not toilet trained are welcome to enjoy our water play areas and splash zones designed exclusively for the enjoyment of children wearing swim diapers.
SERVICES FOR GUESTS WITH DISABILITIES
Disney Cruise Line offers accessible staterooms and suites, equipped for Guests with disabilities. Features include: ramped bathroom thresholds, open bed frames, added phones in the bathroom/nightstand, bathroom and shower handrails, fold-down shower seats, handheld shower heads, and lowered towel and closet bars. Note: Guests requiring a wheelchair throughout their cruise must make provisions prior to the cruise for the use of that wheelchair.
Transfer tiers are provided at one of our feature pools. Sand wheelchairs are available at Disney Castaway Cay and Disney’s Lookout Cay at Lighthouse Point. Wheelchair-accessible restrooms are available in the shipboard common areas. Assistive Listening Systems are available in the main theaters. Closed captioning is available for stateroom televisions and select onboard video monitors. Sign language interpretation is available for live performances on designated cruise dates. Stateroom Communication Kits containing door knock and phone alerts, phone amplifier, bed shaker notification, a strobe light smoke detector, and a Text Typewriter (TTY) are available.
If you would like to receive additional information or request accommodations for Guests with disabilities, please discuss your needs with the reservationist at the time of booking. You can also visit www.disneycruise.com for more information about the services offered for Guests with disabilities.
Guests With Disabilities/Cruises Embarking in European Union and United Kingdom Ports
Where applicable, Guests embarking the ship in a European Union or United Kingdom port must carefully review Clause 24 of the Cruise Contract regarding EU Regulation 1177/2010 for additional conditions and requirements for the cruise.
Note that Guests must notify Disney Cruise Line in writing if they are a “Disabled Person” or “Person with Reduced Mobility” that may require special arrangements, medical equipment and/or supplies, or care or assistance at the terminal of embarkation or debarkation, during embarkation or debarkation or during the cruise; of any specific needs with regard to accommodation, seating or services required; and, whether they need to bring any specific medical equipment or assistance animals onboard.
VACATION PROVIDERS
Magical Cruise Company, Limited (doing business as Disney Cruise Line - Registered Office: 3 Queen Caroline Street, Hammersmith, London, W6 9PE, England) and DCL Island Development, Ltd. are each separate entities and are indirect subsidiaries of The Walt Disney Company. Magical Cruise Company, Limited is the operator of the Disney Cruise Line cruise ships. DCL Island Development, Ltd. is the operator and provider of facilities on Disney's Castaway Cay and Disney Lookout Cay at Lighthouse Point. All arrangements made for or by Guests for: (a) air or ground transportation or travel; (b) shore excursions; (c) tours; (d) theme parks; (e) hotels; (f) restaurants; or (g) other similar activities or services, are made solely for Guests' convenience and are at Guests' risk and additional terms and conditions may apply. The providers of such activities and services are independent contractors and are not acting as agents or representatives of Magical Cruise Company, Limited. The identity of the providers of such activities and services is available upon request from the shore excursion manager. If any portion of the package (such as air transportation or hotel) is fulfilled by a third party travel supplier or through a booking service, by booking the package, you understand that Disney may provide personal information to the third party, subject to the third-party’s own privacy policy, in connection with your reservation.
Ships' Registry: The Bahamas
Rev. September 2024 (v. 01H)