Operations & Reservations Manager

• Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements.
  
  
• Excellent organisational skills with the ability to be flexible and implementing change when needed.
  
• Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
  
• To ensure all accurate costing are updated in AOS system and constant communication with Sales on their costing and itinerary.
  
• Able to communicate with senior to develop strategic operations goals.
  
• Monitoring operational performance of both internal and external service providers.
  
• Coordinate, supervise, and implement every aspect of travel arrangement should any group is in town.
  

• Able to perform independently, as well as a good team player.
  
• Able to perform shift work, including working on weekends and public holidays.
  
• Promote teamwork and quality service within the team and coordination with the other departments.
  
• Relevant experiences in Reservations / operation in travel agency is a plus.
  
• Achieve the given target for the period given.
  
• Possess good working attitude and have a strong sense of responsibility.
  
• Able to work independently and deliver under tight timeline.
  
• To carry out any other job function given by Management from time to time.