Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements.
Excellent organizational skills with the ability to be flexible and implementing change when needed.
Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
To ensure all accurate costing are updated in AOS system and constant communication with Sales on their costing and itinerary.
Able to communicate with senior to develop strategic operations goals.
Monitoring operational performance of both internal and external service providers.
Coordinate, supervise, and implement every aspect of travel arrangement should any group is in town.